|
|
Contact us at 357-2123, 536-3344, 843-5951 8:00 a.m. to 4:30 p.m. Central Time. For After Hours support, follow the directions on the answering system.
No Dial Tone
Unplug all devices plugged into phone jacks, including satellite receivers, computer modems, fax machines, answering machines, all phones, etc. On cordless phones, disconnect the power adapters as well. Leave all equipment disconnected for several minutes.
Starting with a phone that is considered reliable, connect the phone to a phone jack and check for a dial tone. If the dial tone is present, continue connecting devices, ONE DEVICE AT A TIME, checking for dial tone after each device is added. If connecting a device causes you to lose the dial tone, disconnect the device and verify that the dial tone is avaliable again. Assume that this device may be causing the problem. Continue connection other devices, verifying dial tone as you go.
Or for those more adventurous:
Mounted on the outside of the house, usually near the power meter, is a grey box approximately 8”x 8” labled “Network Interface Device”. Open the box with a screwdriver and unplug the short phone cord. Connect a regular corded phone in the jack. If you hear a dial tone, the trouble is inside the residence. Perform the procedures outlined above to eliminate devices connected to your phone line.
If no dial tone is present at the Network Interface Device, notify PSC that you have tested for dial tone at the Network Interface and there is no dial tone. This will tell PSC technicians that the trouble is in PSC's equipment.
Phone Line Is Noisy Or Has Static
Unplug all devices plugged into phone jacks, including satellite receivers, computer modems, fax machines, answering machines, all phones, etc. On cordless phones, disconnect the power adapters as well. Leave all equipment disconnected for several minutes.
Begin re-connecting devices, ONE DEVICE AT A TIME, checking for static or noise after each device is added. If connecting a device causes static or noise, disconnect the device and verify that the noise stops as well. Assume that this device may be causing the problem. Continue connection other devices, verifying dial tone as you go.
Disconnect the Caller ID device from the phone line and power. Reconnect device and make a test call to your number (call from your cell phone, or ask a friend to call you). Allow two rings before picking up the call. If the Caller ID device is not registering the call, contact PSC to verify that Caller ID service is enabled on your account. Note that if there is a problem with only one device, it is likely that the device is not working.